AWARDS 2017

 

REGISTER INTEREST

“7th Annual Outsourcing Malaysia Excellence Awards"

The Outsourcing Malaysia Excellence Awards enters its seventh year this year and we at Outsourcing Malaysia would like to cordially invite all our Members to participate in order to make this year’s Awards the best one yet! 

The awards started back in 2011 as part of the industry’s endeavour to recognise and reward excellence in outsourcing. To this end, the awards are aimed at buyers, end-users and service providers, whom have, individually and collectively pursued global best practices in crafting sustainable value by leveraging outsourcing models. Further, these awards are aimed at championing the cause of outsourcing as a key strategic driver for value creation, as Malaysia endeavours to become a world class location for outsourcing services.”

 

PAST WINNERS

 

AWARD CATEGORIES


CORPORATE CATEGORIES

NON MEMBERS (RM2,000.00 PERSUBMISSION)

MEMBERS (RM1,000.OO PERSUBMISSION)

Award Emphasis Description of the Award Award Focus Award Title
Operational Excellence Recognition of performance across the entire operational spectrum specific to services being offered to an end-user/ internal function or department. Operational excellence spans deployment of capabilities across service delivery, solution’s relevance, people and technology competencies, process excellence and improvements, client value and attainment of outcomes. Engagement/Project
Operational Excellence in Information Technology
Operational Excellence in Finance & Accounting
Operational Excellence in Human Resources
Operational Excellence in Contact Centers
Best Practices

Recognition of deployment of globally accepted best practices and Outsourcing Professional Standards (OPS) throughout the organization to deliver business outcomes, operational performances, and strategic enhancement in functional/ line-of-business aspects, including modern delivery models, cost rationalization initiatives, capital conservation and transformation, impact sourcing and responsible sourcing models.

Entire Organization
Best Practices in Information Technology
Best Practices in Infrastructure Management Services
Best Practices in Business Process Transformation
Best Practices in Corporate Social Responsibility
INDIVIDUAL CATEGORIES

NON MEMBERS (RM1,000.00 PERSUBMISSION)

MEMBERS (RM500.00 PER SUBMISSION)

Award Title Description of the Award Award Focus
IT HR F&A CC
Best Profeessional Agent

Recognition of competencies in delivering operational / transactional services within a function, with emphasis on measurable service levels/ KPIs and continuous improvement in performance.

       
Best Team Leader Recognition of competencies in managing small operational teams within a function or service, focused on teamwork, group dynamics, attainment of team goals, performance across customer SLAs/KPIs and enhancing team value to client engagement.
       
Best Operations Manager Recognition of competencies in managing multiple operational teams within a function or client engagement, focused on teamwork, group dynamics, attainment of team goals, performance across customer SLAs/KPIs and enhancing organization’s value to customer particularly across transactional efficiencies, productivity enhancements, resource utilization and continuous improvement.
       
Best Operations Director Recognition of competencies in managing multiple operational teams across multiple customer contracts, focused on teamwork, group dynamics, attainment of team goals, performance across customer SLAs/KPIs and enhancing organization’s value to customers particularly across transactional efficiencies, productivity enhancements, resource utilization, technology transformation, cross-functional value, analytics and continuous improvement.
       
Best Transformation Leader Recognition of competencies in identifying opportunities for improvement across processes, technologies or skills in a manner that befits contractual obligations, while deploying globally accepted practices like Six Sigma, Prince 2, ITIL, CMM, CMMi, PCMM etc.
       
Best Thought Leader Recognition of leadership aimed at external positioning of individual’s and the organization’s competencies in delivering value, including but not limited to attainment of marketplace respect, public visibility to publications or papers authored by the individual.
       
Best Transformation Leader Best Thought Leader Recognition of leadership aimed at external positioning of individual’s and the organization’s competencies in delivering value, including but not limited to attainment of marketplace respect, public visibility to publications or papers authored by the individual.
       
Best Account Manager Recognition of leadership aimed at managing client expectations to and beyond the contract, resulting in enhanced relationships and penetration as evidenced by growth in business from the same customer/s, alongside enhancing internal service delivery competencies.