ABOUT SPEAKERS

Anthony Raja Devadoss

Managing Director & VP, Asia Pacific - Kelly | BTI Consultants

Anthony Raja Devadoss is Managing Director of BTI Consultants a specialist consulting practice and Vice President of The Ayers Group in TS Kelly Asia Pacific. In this role, Devadoss is responsible for the entire Consulting business operations in Asia Pacific, leading the growth of the company’s main business practices which include the Executive Search, HR Consulting, Career Transition & Outsourcing business across the Asia Pacific region.

Devadoss is the current Deputy Chairman of Outsourcing Malaysia (a chapter under The National ICT Association of Malaysia, PIKOM), and the Co-Chairman of the HR Committee of American Chamber of Commerce (AMCHAM). Devadoss is actively involved in the country's HR industry development and holds memberships in various local and international associations including the Malaysian Institute of Management (MIM), Society for Human Resource Management (SHRM), and Human Capital Institute & Association of Career Professionals International.  He is part of the HR Capacity Building’s taskforce supported by the Ministry of Human Resources Malaysia.

Having been with the Kelly Services Group since 2001 and Devadoss brings a wealth of specialized experiences in the HR sector spanning across outsourcing and consulting, learning and development, career transition, executive coaching, and recruitment. Prior to BTI Consultants, Devadoss was based both in India and Malaysia, serving in a technical advisory role to the Chief Executive Officer on network services, engineering to e-business solutions.

Devadoss holds a Master’s Degree in Business Administration from MUM, US majoring in Marketing and Management Information Systems. He is also a certified SHRM – SCP, Society of Human Resource Management Senior Certified Professional and Human Resource Management Professional (HRMP™) from HRCI, Certified Facilitator for Manager as Coach Learning Series™, and Certified Career Transition Consultant & Certified Life Options Retirement Coach.

Azizi Khan

Senior Vice President, Head of IS - Shared Service for AmBank Group

Azizi Khan is the Senior Vice President, Head of IS - Shared Service for AmBank Group. He manages the Group's captive shared service model services, Business Intelligence/Big Data Analytics, Enterprise Data Warehouse, Compliance, Risk, Finance and Regulatory Reporting Systems. Azizi spent 16 years working for various financial services organisations such as Commonwealth Bank of Australia, Macquarie Bank before returning back to Malaysia under the TalentCorp programme. Azizi has key experience in transforming and transitioning organisations into digital era.

Bobby Varanasi, COP, COP-GOV, COOPM

Chairman and CEO, Matryzel Consulting Inc

Bobby Varanasi is one of the acknowledged Top 25 Globalization Leaders in the global sourcing space and the Founder of Matryzel Consulting – an independent New York headquartered advisory firm that has been acknowledged as one of the World’s Top 20 “Best Outsourcing Advisory Firms” three years in a row (2013, 2014 & 2015). He brings with him two decades years of experience in consulting and management across IT, Business Services and building global operations. He advises federal governments (Brazil, Colombia, USA, Kenya, Ghana, Jamaica, Jordan, UAE, Malaysia, Australia) on ICT sector development with particular emphasis on policy transformation, industry-government partnerships aimed at creating domestic resilience through increasing productive (and inclusive) faculties of entrepreneurs. Bobby also advises Fortune 500 customer organizations and emerging market entrepreneurs on strategy, growth, sourcing and expansions. He is often quoted and published in Forbes, fDi, Economist, The Outsourcing, Pulse USA, ICT Media BV, Ratio Magazine Africa, Outsource UK, Professional Outsourcing, CIO APAC Outlook, CIO Magazine USA, Enterprise Insights, Outsourcing Gazette US etc.

Bobby holds Board positions with the International Association of Outsourcing Professionals (IAOP) – a standard setting organization; the Global Sourcing Council (GSC) - an entity focused on sustainable and socially responsible sourcing practices (both headquartered in New York); and Malaysia Australia Business Council (MABC), a non-profit membership-based organization focused on cross-border collaboration across multiple sectors. He is on the Board of four distinct IT and ITeS companies in India and Malaysia. Bobby is also a Board Member for socio-economic initiatives like TriSCA (Tri-Sister City Alliance of Johannesburg, Rio de Janeiro and Pune) headquartered in Brazil; the World BPO/ ITO Forum headquartered in New York, USA and AITEC in Kenya, Africa. He is an Assessor & Mentor for Technology Innovation Grant, and Research Incentive Scheme for Enterprises established and managed by Malaysia Digital Economy Corporation, Govt. of Malaysia that focuses on new technologies, new trends and entrepreneurship development.

Bobby is the author of a book titled “Humanomics – Making Sense of Socio-economic Impacts of Global Sourcing” published by Author House (a Penguin Random House company), which is available on Amazon, Google Books etc.

Further, he is a recipient of many awards: Top 25 Globalization Powerhouse Leaders (by Globalization Today, US); Excellence in Leadership & Outsourcing (2016, 2015 and 2014, by Asia Outsourcing Congress, India); Golden Globe Tiger Awards for Leadership & Outsourcing (2015, by World CSR Day, APAC); Member of the Year (2012, by IAOP, USA).

Bobby holds a Diploma in Sustainable Development from Columbia University, USA; and two Masters Degrees (one each in Solid State Physics and Management) from Berhampur University, India. He is one of the world’s first Certified Outsourcing Professionals (COP). An avid technical OC scuba diver and basketball player, he currently splits his time between Newark, DE, USA and Kuala Lumpur, Malaysia with his wife and two sons.

Boonsiri Somchit-Ong

Partner and Co-Founder, Xtrategize Technologies Sdn Bhd

Boonsiri Somchit-Ong (Boon) is a highly accomplished finance and operations professional with over three decades of experience. She has held senior leadership positions in several multinational companies including, Motorola, Komag and Advanced Micro Devices (AMD).

In her 18-year career at AMD she spearheaded the set-up of its very first accounting and financial shared services organization servicing Asia. Under her stewardship, the AMD shared services rapidly expanded to become AMD’s only Global Business Services Company servicing all of AMD’s entities around the world. From a team of only 13, AMD’s Global Business Services currently employs over 300 staff based in Malaysia. Although she is based in Penang, Malaysia, Boon also manages and leads teams in North and South America, EMEA and others countries in Asia. The culture that she has built within her organization, have led the team to have the highest employee engagement

scores for three consecutive years, not only within AMD but also when benchmarked with other high performing companies within the industry. AMD’s Global Business Services Organization has been recognized as a global industry benchmark and has been featured in shared services articles and academic white papers in Malaysia and in the UK. Boon left AMD and a highly successful career in industry to set up Xtrategize in order to follow her dreams and realize her passion to work with individuals and teams to harness their leadership power within.

She believes that if she could become a global leader in a multi-national company so can you and that you must never forget that life is about paying it forward. As a result of her philosophy, Boon is a regular speaker and panelist at events all over the world on Global Business Services, leadership, women in business, and motivation. She regularly speaks at universities and colleges inspiring students and fresh graduates with her own stories. She has also shared her stories on the Tedx Women stage and has been featured in Her World, Madam Chair and the Star newspaper (which called her a champion for gender equality for her work in developing women leaders in industry).

In 2014, she was given the recognition by her fellow management accounting peers in the industry, when she became the first and only person to have won the prestigious National Award for Management Accounting (NAFMA) under the category of Outstanding Contribution to Business Performance. Boon now sits on the judging panel for NAFMA. Boon continues to pay it forward by volunteering as the Industry Advisor to her alma mater, Tunku Abdul Rahman University College, she is also the brand ambassador and the face of CIMA Malaysia. She was also recently appointed as the advisor for Outsourcing Malaysia. On the gender diversity front, Boon sits on the Advisory panel for the Penang Women’s Development Corporation and is the Executive Sponsor for the Penang Skills Development Corporation’s, Women@Work Annual Event.

Cheah Kok Hoong

Group Chief Executive Officer/ Director, Hitachi Sunway Information Systems Sdn. Bhd.

Mr. Cheah Kok Hoong has more than 20 years’ experience and expertise, spanning across business strategy, process engineering, industry development & services globalization, policy development, IT strategic planning, regional operations as well as support across both manufacturing and services sectors. 

He actively involved in the country's IT industry developments - by propagating the advancement of the overall IT capabilities and resources within the said markets. 

As the Chairman of Outsourcing Malaysia, Cheah leads and manages a variety of initiatives aimed at growing and nurturing the growth of the Shared Services & Outsourcing industry in Malaysia. 

He is also a member of the Cyber Security Industry Local Advisory Panel (CSI LAP) under Ministry of Science, Technology and Innovation (MOSTI) Malaysia and also a former member of the Siemens PLM Asia Pacific Partner Advisory Council (apPAC).

In 2010, he was conferred the PIKOM’s CIO Excellence Award for his outstanding leadership and instrumental in the adoption of ICT in the Sunway Group. Cheah holds a Bachelor of Science in Computer Science & Physics from Campbell University, USA. He is an Immediate Past Chairman of PIKOM and currently served as the Chairman of Outsourcing Malaysia.

Divya Dutta

Chief Operating Officer, Aegis BPO Malaysia

Divya Dutta, is the country head for Aegis BPO in Malaysia. He is spearheading the cross shoring business model in Malaysia for all Asian Countries. He has an experience of 19 years in Contact Centre Industry. Divya is a dynamic, thoughtful and hands-on leader with articulate perspectives and game-changing strategies, he is managing over 30 global clients based out of Malaysia, Singapore, USA and Australia. He has expertise in driving cross cultural relationships. He has worked closely with a leading international client, contributing 25% to overall business, now negotiating incremental business to the tune of 200%.

Divya started his career with GE Capital, followed by EXL Services, prior to Aegis. Divya’s journey in Aegis began with Aegis acquiring Global Vantage in 2007-08 where he was heading the operations for 2,000 employees doing collections & recoveries for clients across banking, telecom & auto finance sectors, spread across US, UK & Australia. Before spearheading Malaysia, he was heading the operations for one of India’s largest telecom giant spread across 10 different locations in India & Sri Lanka with over 7,000 people. Divya’s contribution has also been a milestone in Aegis’ growth story as he turned around profitability from negative EBITDA to positive double digit figures in under 6 months, post acquisition by driving productivity improvements and managing efficiencies.

Under Divya’s leadership, Aegis has been enhancing customer experience and succeeding in gaining customer confidence with respect to credibility and competence. Aegis has seen growth under his leadership, raising the headcount from 800 to 2,500 in a short period of time. Aegis has been continuously witnessing success and achieving revenue targets, profit and business growth within a rapidly changing environment. Divya effortlessly contributes his time in interacting with employees. He also, introduced employee engagement initiatives for developing a connect with the employees, thus, achieving an ESAT score of > 85% with participation from > 90% resources.

Divya’s relentless effort has lead to an exponential growth on top and bottom line.

Additionally, Divya is one of the 3 members on the Board of Directors for Aegis entity in Malaysia and is a member of Outsourcing Malaysia.

Divya is an Honors Graduate from Delhi University & has a 3 year diploma in Computers from GNIIT.

Hazmi Yusof

Managing Director and Asia Pacific Senior Vice President, Frost & Sullivan

Hazmi Yusof is the Managing Director for Malaysia and a Senior Vice President for Frost & Sullivan Asia Pacific. His expertise lies in business and market intelligence and business transformation strategies. He has regional experience working on projects in Malaysia, Singapore, Brunei, Indonesia, Thailand, United Arab Emirates and Saudi Arabia.

Hazmi has extensive expertise in business and market advisory, focusing on multiple industries including ICT, transportation and the public sector. He has successfully headed the business transformation and turnaround exercise for the biggest haulage and logistics company in Malaysia to put the company back to profitability.

Prior to joining Frost & Sullivan, Hazmi has worked with other consulting firms including International Data Corporation (IDC) and Rating Agency Malaysia (RAM). He was also the Group Business and Commercial Development Head at Kontena Nasional Berhad.

Ir. PARAMESWARAN A/L A. SHANMUGANATAN (P.Eng)

General Manager (Channels) Distribution Division, Tenaga Nasional Berhad

Ir. Parameswaran A/L Shanmuganatan holds a bachelor of Electrical Engineering, University of Toledo, US. Other professional membership include Corporate Member of Institute of Engineers Malaysia, Member of Board of Engineers Malaysia & a Professional Engineer (P.Eng) and Active Member of COPC Inc. South East Asian Customer Experience Leaders Forum. He began his career in Tenaga Nasional Berhad on 1st May 1986 covering various fields such as Metering, Quality Assurance, Procurement, Strategic Management, Commercial Management, CRM, Retail and Contact Centre.

 

Served for more than 30 years with the experience in the electricity utility sector. Presently, he is the Head of Channels which includes Retail Management,  TNB Contact Centre (TNB CareLine) and Digital Management.

 

He has participated and spoken at various local & overseas forums /panels on Commercial Management, Customer Relationship Management (CRM), Customer Experiences and Contact Centre Experiences.

 

 

Ir. Parameswaran curretly involved with Channel Transformation and Digitalisation.

JEEVAN RAJOO

COUNTRY HEAD - STRATEGY, TATA CONSULTANCY SERVICES MALAYSIA

Jeevan Rajoo heads the sales and strategy for Tata Consultancy Services (TCS) in Malaysia. He joined Tata Consultancy Services several years ago and has worked in various capacities across the organization. He drives all key initiatives across the company; including designing and executing a unique organization growth programs and responsible for company’s brand activities and formulating strategy for organization growth. Under Jeevan's leadership, TCS increased market value from to become the top 5 IT consulting company in Malaysia over the past 4 years with close to 700 consultants working for Malaysian projects. Jeevan pioneered a policy of informality at the work place, interacting with the project delivery consultants to have a pulse on all implemented projects. His approach to customer intimacy, stakeholder management, and staying relevant in all engagements that he handles has been noteworthy within the industry. Jeevan advises members of Board of Directors in GLCs and especially in areas of digital economy. In addition, Jeevan has a regional responsibility to spearhead strategic initiatives in Thailand, Indonesia, Taiwan, Hong Kong and Singapore to make TCS a leading consulting house in these respective countries.

Jeevan has over two decades of global experience in various industries including Satellite Broadcasting, Telecommunication, Information Technology, Manufacturing and FMCG industry. His career has taken him across the global since 1995, working in some niche area such as satellite encryption, interactive platform for digital home network and business management consulting over the past two decades. His strengths are in marketplace analysis, growth strategies, non-linear growth, predicting trends while leveraging intrinsic entrepreneurial spirit to create market differentiators.

Socially, Jeevan is an active member in Harvard Business Alumni Club of Malaysia and takes tremendous interest in industry networks. He is also a committee team for Action for the Betterment of Community (ABC) where to infuse Human Values programs into high crime areas and provide an alternative lifestyle for the area’s children.

His recent passion is in the environmental sector where his tree planting initiative in schools in Klang Valley have managed to plant about 2000 Neem trees over the past years to imbibe sense of closeness to nature amongst school students. Apart from that, he and his friends provide food to close to 400 homeless people in Kuala Lumpur on a monthly basis.

 

Kannan Rajaratnam

Head of Customer Experience, Zalora

Kannan dabbled in the e-commerce industry since 2007, as an entrepreneur where he successfully transformed SMEs in adapting to then new business model. He is responsible in shaping and driving customer experience innovation throughout his organization. He focused on building high level of agility in order to adapt to ever evolving customer expectation. Armed with passion he successfully digitalized various processes and adopted new communication channels to deliver superior service at the lowest cost possible. In the past he has been actively designing user experience for start-ups and understands both business and operational needs. Today he is leading a strategic role of further enhancing operational efficiency while valuing every customer's journey.

Karamjit Singh

CEO, Digital News Asia Sdn. Bhd.

Karamjit founded Digital News Asia (DNA) with a vision to becoming the most credible tech media in Southeast Asia.

The tech news site went live on 14 May 2012. In November 2014 it raised RM1 million to fuel its Singapore and Jakarta expansion.

DNA also has a tech talk segment on BFM radio since May 2012. Since April 2015, DNA has begun appearing in a tech segment on Bloomberg TV Malaysia, which is a relief to him as he graduated with a degree in Broadcast Journalism.

He is married with two boys, aged 12 and 9. His favourite word is “chakadey!”

Prior to launching DNA Karamjit was with The Edge, Malaysia’s premier business publication, which he joined in 1995 and spent 12 years as its tech editor.

Follow him on Twitter @karamjitDNA or @DNewsAsia  

 

Ken Deguchi

President/ CEO, NTT MSC

Mr. Deguchi was appointed as President/CEO of NTT MSC in July 2014. He was formerly the Director of Group Alliance Strategy in Corporate Planning Department, NTT Communications Corporation. He was also appointed as a Board member of NTT Europe (UK), NTT Com Deutchland (Germany), NTT Com China, etc. Since joining NTT Group in 1988, he has held various senior roles such as representatives for NTT America, Director of Public Relations office, Vice President of NTT Singapore and Director of Planning Department for Enterprise Sales. He earned his Bachelor of Social Sciences from Hitotsubashi University Japan and visiting scholar at Brooking Institution for research on regulatory environment in US wireless telecommunication market.

Manoj Gupta

founder and CEO, Grid Infocom

Manoj Gupta is the founder and CEO of Grid Infocom, A Business and Technology Leader with 25 years of experience in the IT industry. He brings in diverse experience in Strategy, Business Development, Consulting, Project Management, Alliance Management and Customer Support. Held various positions in Wipro Corporation and Convergys serving Fortune 1000 organizations across the globe. Been associated with outsourcing industry from its early days and its evolution over the last two decades. Being the very early pioneer of automation, Manoj caries deep industry insights of process & technology issues, challenges and automation benefits across Banking, Insurance, Telecom, ITES, Healthcare, Travel Services and more.

Michael Warren

Managing Director, Emerio Malaysia

Michael Warren has 30 years of leadership experience across Asia Pacific working for a range of MNCs and GLCs. He has 10 years of technology and business consulting experience, and a further 15+ years of business development and 5 years of top level governmental experience.

Michael recently assumed the role as the Managing Director of Emerio Corporation in Malaysia, immediately after a senior leadership role with the Malaysia Digital Economy Corporation where he led the Global Business Services division.

His past roles included CEO and President regional roles with companies such as Fujitsu, LogicaCMG, the Keppel T&T Group of Singapore, the Sampoerna Group of Indonesia, the Wang Global / Getronics / Olivetti consortium in South East Asia, and 3Com Corporation. He started his career in New Zealand with Digital Equipment Corporation.

Michael is a Malaysian and is a part of the Talent Corporation Returning Expert Program set up by the Malaysian government focused on bringing back talented Malaysian from overseas to the country.

Michael’s core competence lies in his extensive government and commercial network across the South East Asian region, his skills around corporate problem and opportunity identification matters, people relationship management, and in the formulation and execution of corporate and business strategies. Michael comes from an ethnic Indian and English heritage and speaks English and Malay.

MUNIRAH LOOI

Chief Executive Officer, Brandt International

Munirah is an MBA graduate from UK. She is a member of International Who’s Who of Professionals and Life Member of International Business Leaders.

Munirah is the Founder/President & CEO of Brandt International and accomplished entrepreneur having built an established consulting and business transformation outsourcing company with offices in KL, Singapore, Jakarta, and Manila. She is an experienced business consultant in the areas of BPO, customer experience management, strategic management, business process redesign, sales & marketing and project management.

Under her leadership, Brandt has grown rapidly over the last 3 years with an average growth rate of more than 60%, while the industry was growth at 12-15%, with a total workforce of 750. In view of its outstanding and sustainable business, Brandt International has gained the recognition from MDEC & Pemandu by being announced as an EPP2 initiative. Brandt International was awarded the ‘Top Employer of the Year Award 2014’ by MDEC too. In 2016, they achieve the Best HR Service Provider Award by the Golden Globe Tigers Award 2016.

Personally, she is an award recipient for Women of Excellence Award 2014, and in 2015 she received the World Women Leadership Congress & Awards.

Prior to setting up her own business, she has worked extensively throughout Asia & US. Her international exposure in driving an integrated efforts in the areas of Voice of Customers, Voice of Processes and Voice of Employees, has helped Companies in achieving high customer and employee satisfaction and loyalty index. In the course of these assignments, as a Master 6-Sigma Black Belt, she has successfully led teams of cross-functional experts to drive business transformation efforts.

Besides being an EXCO member of Outsourcing Malaysia, she is also the elected Vice- President of CCAM (Contact Centre Association of Malaysia) for year 2012-2014 and the elected Deputy President for 2014-2015. She is instrumental in enhancing and promoting the Contact Centre industry. She is a valuable and active contributor in enhancing the branding and increase awareness of the profession and the industry; creating value, credibility and capability of industry by facilitating collaboration efforts with major key stakeholders of the Global Services Industry.

Naguib MOHD NOR

Chief Executive Officer, Strand Aerospace Malaysia (SAM)

Naguib holds a BEng. Aerospace Engineering from UMIST and a MSc. Aerospace Vehicle Design from Cranfield. Started his career as a Structures Engineer in the UK, and had done wide-ranging technical work for major aerospace clients. Founded SAM in 2006 as a startup company. In 2010 SAM was selected to spearhead the development of the “Pure Play Engineering Services” industry for Malaysia as part of the government’s Economic Transformation Programme (ETP). Here Naguib works with government and industry representatives to execute a detailed roadmap to position Malaysia as a hub for “high value engineering services”. In fulfilling this responsibility Naguib sits on the Steering Committee of the ETP and reports directly to the Ministers in charge. SAM is also a member of the Malaysian Industry Council for Defence, Enforcement and Security (MIDES). SAM has been continuously involved in developing human capital development programmes for engineers with the Ministry of Higher Education and the Council of Trust (MARA). Naguib also sits on the Board of Advisors for several Engineering Faculties of Malaysian universities.

In 2013, Naguib has been appointed as the Chief Technical Officer for MAT, a wholly owned subsidiary under MARA. MAT is tasked with developing the Asia Aerospace City (AAC) through its six business pillars; Engineering Services, Research & Technology, Business Consulting Centre, Professional Development Centre, Infrastructure and Investment. AAC offers a complete business ecosystem through its high-quality engineering services, industry-relevant human capital, iconic infrastructure, and government support.

In March 2016, Naguib has been appointed the Pro-tem President of the Malaysia Aerospace Industry Association (MAIA).

Nobuyuki Ota

Partner, Valeocon Management Consulting

Education

Mr. Ota received his Bachelor of Arts degree in social science with a concentration in sociology and anthropology from International Christian University, Tokyo.  He received his Master of Public Administration degree with a concentration in management and organization theory from the same university.  He then studied Industrial Relations, especially organization theory and social psychology, at the London School of Economics and Political Science.

Professional Experience

Mr. Ota is able to work effectively at all levels of an organization: from shareholders and financial stakeholders to executives, middle managers and to shop floor part-time workers.  He works on creating a shared vision of an organization’s potential. He prepares a transformation roadmap with both qualitative and quantitative measures, accompanying key leaders of every function of organization along the way toward innovation.  His approach is combination of business and organizational development.

He has more than 20 years of consulting/business experiences in achieving results, most often in the area of strategy formulation, Operational Excellence, Innovation, with strong sense of organization design and development, talent management and culture (strategic HR).

Some of his recent engagements include:

  • Designing a global marketing team from the planning to its new formation, including selection of new leaders, involving three continents (US, Europe and Japan
  • Leading a business/operational turnaround, post-merger integration of various industries, with occasional involvement in due diligence process (leadership assessment, operation assessment), by implementing a systematic management system
  • Coaching cross-functional activities of innovation project teams (pharmaceutical industry) to improve process and project management
  • Helping client internal teams perform under “global” structure, assisting also as program management office for multiple initiatives, where Organizational and Talent Development, Innovation, and Operational Excellence were in scope
  • Designing global, senior level leadership development program with emphasis on diversity, for a large-scale manufacturing and pharmaceutical companies

Mr. Ota’s experience working in Asia-Pacific, Europe, North America, and Japan is a valuable asset for his clients.  He speaks fluent English, Japanese and working level of Italian and French. He is a certified Master Black Belt from GE and helps companies perform better regardless of borders. To reach him: nobuyuki.ota@valeocon.com

Raymond Devadass

Chief Executive Officer & Executive Director, Kannal Outsourcing

Raymond Devadass is Chief Executive Officer and Executive Director at Kannal Outsourcing, based  in Kuala Lumpur, Malaysia with offices regionally in Singapore and Thailand.   He specializes in providing Strategic Management direction, particularly in the field of IT Strategy and Management, to assist organizations in managing their IT/IS investments for strategic outcomes.

Raymond has guided several technology companies from  ‘start-up’ to becoming leading technology players in the industry.  Amongst his many key achievements, Raymond managed one of the largest IT/IS implementations in Malaysia.  As Chief Operating Officer of a leading health-informatics organization in Malaysia, he managed a contract worth USD180million and  successfully directed the planning, design, implementation of  an integrated IT/IS system for 25  public healthcare facilities in Malaysia.  He played a pivotal role in formulating the organization's Strategic Business Plan and in directing the provision of consultancy services in the areas of Business Process Reengineering (BPR), Change Management and Training & Development.  Raymond also played key role in realizing the IT Outsourcing agenda of a major state government in Malaysia.  He was involved in the creation a virtual community to connect state departments and agencies, statutory bodies, and municipals and local authorities - and is today  involved in managing and operating the network.  

In 2008, Raymond co-founded Kannal Outsourcing.  From a little known start-up contact centre focusing on telemarketing services, Raymond transformed the organisation to provide a whole range of services in the area of  Customer Care and Experience; and soon after into full fledged Business Process Outsourcing (BPO)  company. Today the Company is a fast growing regional outsourcing service provider in the areas of business & knowledge processes,  human capital and  IT services (including  Robotic Process Automation) to global clientele.   Raymond was instrumental for numerous awards and accolades received by the Company.  Amongst the top 40 companies in the Global Business Services (GBS) cluster in terms of Export for MSC , the Company has grown to total staff strength of approximately 700 staff.

Having originated from a corporate finance background, Raymond has strong working and practical knowledge in finance, accounting and banking. He has extensive experience in managing and directing the working capital of several start-up organizations, and their financial and asset structure; as well as undertaking Investment Appraisals and Feasibility Studies for numerous IT/IS projects.  In addition, he has had wide-ranging financial and operational management consulting experience - providing consultancy for numerous MNCs and public companies listed on Bursa Malaysia (Kuala Lumpur Stock Exchange) involved in the banking, insurance and other financial services industries; as well as in the telecommunication, technology, healthcare, transportation, property development, plantation and manufacturing industries. His impressive list of engagements includes various domestic and foreign organizations operating in Malaysia and Singapore. 

Raymond holds a Master in Business Administration (MBA) majoring in Strategy & Planning and is the author of several articles/research papers.

Ross Mackay

Managing Director, DHL Asia Pacific Shared Services Sdn. Bhd.

Ross has been working in the Finance Arena for over 20 years. He is originally from Scotland and has worked in UK, Europe, Middle East and Asia.

He has worked in a number of industries – Financial Services, Professional Services, Engineering and now Logistics.

Ross joined DHL in 2007 – originally in Dubai and moved to Singapore in 2010 and onto Malaysia in mid 2013. He currently manages the Shared Service Centre in PJ supporting 151 countries across Finance and HR Services.

 

SHIBU VADAKETH

Head of Strategic Business Development Malaysia Digital Economy Corporation (MDEC)

SHIBU VADAKETH heads the Strategic Business Development Department for the Malaysia Digital Economy Corporation (MDeC), chartered to help MSC Malaysia capture market share, and attract investments and ventures in high-technology and digital content and globalize the local Outsourcing companies.

Prior to his appointment in MDeC, Shibu has worked in senior levels in the technology industry for over 20 years latest being Freescale Semiconductor in Texas. He was the Program Manager for Multicore Software overseeing an operation spanning across six countries. He is also an entrepreneur who founded and managed an embedded consulting company for over 10 years with offices in Texas, California and Bangalore.

Shibu holds an Executive Education, Competitive Business Leadership Program), Master of Science in Biomedical Engineering and Bachelor of Science in Mechanical Engineering all from the University of Texas, Austin.

 

Shibu is Malaysian, but this is his first job in Malaysia and he returned under the brain gain programme established by the Malaysian Government.

Tan Sri Rafidah Aziz

Chairman, Supermax Corporation Berhad

Tan Sri Rafidah Aziz was born in Selama, Perak on 4 November and had her primary, secondary, and tertiary education in various schools in Kuala Lumpur, Kota Bharu and Johor Bharu.

She qualified with a BA degree in Economics in 1970, from the University of Malaya.

She worked as Tutor and as Lecturer in the Faculty of Economics, University of Malaya between 1966 and 1976.

She was appointed as Senator in 1974 and resigned to contest in the General Elections in 1978. She served as Member of Parliament from 1978 to 2013 in the Selayang Constituency (1978 to 1982) and Kuala Kangsar Constituency (1982 – 2013)

In 1976, she was appointed as Parliamentary Secretary in the Ministry of Public Enterprises and in 1977 promoted to Deputy Minister of Finance.

In 1980, she was made Minister of Public Enterprises a post she held for 7 years. In 1987, she was appointed Minister for Trade and Industry (subsequently redesignated Minister of International Trade and Industry), and served for 21 years up to 2008.

She served in the UMNO Supreme Council for 38 years since winning a seat in the council in 1975.

She has received various award from the States of Selangor, Perak, Malacca, Terengganu and Sarawak, as well as awards from Thailand, Argentina and Chile.

She has also been conferred Honorary Doctorates from University Malaya, University Putra Malaysia, University Utara Malaysia, University Tun Abdul Razak Malaysia and Dominican University of California, United States.

She is now serving as Adjunct Professor at College of Business, University Utara Malaysia.

Currently, she is Chairman of the following companies:

  • ·         Supermax Corporation
  • ·         AirAsia X Berhad
  • ·         Megasteel
  • ·         Pinewood Iskandar Malaysia Studios

She is also Patron of several NGO’s and Advisor to Sarawak Renewable Energy Corridor (RECODA).

 

 

Vinodh Krishnakumar

Head, Malaysia Global Solution Center & Malaysia Location Council Head, Tech Mahindra ICT Services

Vinodh Krishnakumar is the Center Head for Tech Mahindra’s Global Solution Center in Malaysia. He heads the Global engagement delivery & operations for the Global client engagements in Malaysia Center and is also Malaysia Location Council Head. He is also responsible for Malaysia Subsidiary level operations. Vinodh has been recognized as "Global Leader" in 1000 Leaders Program & part of Global Leadership Cadre within Tech Mahindra.

Zulfiqar Zainuddin

Managing Director, i2M Ventures Sdn Bhd

Zulfiqar Zainuddin leads i2M Ventures Sdn Bhd.Prior to his appointment, he was the Head of the Business Services Unit of Investments in Khazanah Nasional Berhad.

He has a vast experience in managing large multinational clients as the Head of Foreign Direct Investments during his time at the Multimedia Development Corporation (MDeC). Zulfiqar has worked with companies that have successfully established operations in Malaysia including Dell, HP, AIG, Nokia and many others. This includes an annual investment value of USD 1.5 billion by the regional and global centres established in MSC Malaysia. He was also the Director of Business & Industry Development for Frost & Sullivan in Kuala Lumpur.

Zulfiqar earned a Bachelor of Economics (Hons.) from Wakayama University, Japan.